If you need further assistance (expired link, questions about your account, etc.), contact us here and we’ll get back to you ASAP.
You will receive two emails from the event organizer you bought your ticket from:
This ‘virtual access’ email also includes a 9-digit voucher code. You don’t need to enter this code to access the film online, but will require this if you have Roku or Apple TV and prefer to watch the film directly on your TV. See the Technical FAQ for more info.
You can also access a direct link to the film or event by logging into your Elevent account. Click ‘view order’ at the top of the page and from there you’ll see your order confirmation, voucher code and a blue ‘View on [event organizer’s name]’ button once the film or event is available to watch.
Search your inbox for the event organizer’s name or firstname.lastname@example.org. Remember to check your ‘other,’ spam or junk folders.
Click here to access your Elevent account and then click on the blue “Fulfill Package” button at the top right of your screen. This will take you to the event organizer’s Events page on the Elevent website where you can browse films or events and select as many as are included with your Ticket Package.
Add 1 ticket per film/event, click ‘Add to cart,’ then ‘Checkout’ and ‘Complete Fulfillment’. You will receive a ticket order confirmation email with further instructions on how to access the films once they become available.
NOTE: You don’t need to fulfill your entire package at once; you can add some films or events and return later to select more.
Your ‘virtual access’ email will include a ‘view’ button, which links directly to the film on the event organizer’s online screening portal.
NOTE: The ‘view’ button will only be visible and active once the film is available to watch, according to the film or event start date and time.
The date and time of when the content is available to view is noted in your order confirmation email and can also be found on the event organizer’s website. This information is also included on the event organizer’s Virtual Search Page, which you can access by visiting goelevent.com, scrolling to find the event organizer’s name, and finding the film or event you bought a ticket to via the ‘Search Events’ button.
Most content is available for 72 hours from when you first hit ‘play’ unless otherwise communicated by the event organizer.
NOTE: If you purchase your ticket, for example, on the last day of a festival or the last day that an event is available to watch, it will only be viewable until midnight on that day and regardless of how many hours your link says it is valid for.
Yes, so long as you do so within the specified availability period as noted by the event organizer.
No. You will receive a different ‘virtual access’ email including a unique voucher code for each film or event you purchased a ticket to.
NOTE: Different content may have different start dates and times; you will receive your ‘virtual access’ email for each accordingly and one hour before the content becomes available to view.
If you have Roku or Apple TV, you can search for and download the Elevent TV app. Be sure to search for ‘Elevent TV,’ including the space. Once you’ve downloaded the app on your TV, enter your 9-digit voucher code on the left under ‘Ticket Holders.’ See our Technical FAQ for more details.
Unfortunately not. Your ticket is linked to your Elevent account and is viewable on one device only. If you are interested in purchasing a ticket for someone else you can do so by visiting the event organizer’s ticketing page, check out as a Guest, and enter the intended recipient’s email address at checkout.
You will need to begin watching this event at the stated ‘live’ time. You may join late, but you will not be able to access the content once the live stream has ended.
If this is the case, a link to the live discussion will be issued in a second ‘virtual access’ email that you will receive at the same as you ‘virtual access’ ticket email, and/or there will be a link to this on the film or event page itself, which you can access with your virtual ticket. If you can’t locate these details, please contact the event organizer directly to inquire.
NOTE: At present, you can link to live bonus content via the online screening portal, but not via the Elevent TV app (e.g. not on Roku or Apple TV).
Visit our Virtual Pass FAQ for more information.
Visit our Technical FAQ.
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